Refund Policy

Our Commitment

Velora is built for creators and communities who rely on predictable monetization. We maintain a clear and consistent refund policy so viewers understand what to expect, creators know their income is protected, and fraudulent activity can be addressed quickly.

All Purchases Are Final

Volts, channel subscriptions, gifted subscriptions, and any other digital items sold through Velora are non-refundable once a transaction is completed. Because these goods are delivered immediately and have direct monetary impact for a creator, we cannot reverse them after fulfillment unless otherwise required by applicable law.

Handling Unauthorized Charges

If you discover a payment on your account that you did not authorize, contact us within seven (7) days at support@velora.tv. We will investigate the charge, suspend any associated creator payouts, and take the appropriate action. Verified fraud or proven unauthorized use is eligible for reversal.

Chargebacks & Consequences

Submitting a chargeback on a valid purchase is considered abusive and harms the creator you supported. Accounts that file false or frivolous disputes will be suspended immediately. We reserve the right to permanently ban the user, associated payment methods, e-mail addresses, and IP ranges from the Velora platform.

How to Resolve an Issue

• Email support@velora.tv with the payment receipt and the nature of the problem.
• For unauthorized activity, include any evidence (bank notifications, screenshots, device logs).
• Creators can reach out through their partner manager or the dashboard support link.
• We respond to most billing tickets within one business day.

Regulatory Exceptions

Certain jurisdictions require specific consumer protections. If local law grants you additional refund rights that differ from this policy, we will honor the applicable regulation once proper documentation is provided.

Need More Help?

For any questions about this policy or to report a billing issue, contact us at legal@velora.tv. Please include your Velora username, the transaction ID, and relevant details so we can assist you quickly.